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Tera

It is an artificial intelligence product trained with the answers given to previous support requests in order to respond to support requests opened within the scope of our Teknoera product.

TERA is an artificial intelligence supported assistant system developed by Teknoera. This assistant is designed to provide fast and effective solutions to technical support requests opened by ‘Managing Companies and Firms’. Trained with data from previous support requests and Frequently Asked Questions (FAQs), TERA specialises in providing optimal support to users.

By optimising the technical support process, TERA both increases user satisfaction and improves the operational efficiency of businesses. With its advanced artificial intelligence algorithms and continuous self-renewing learning capability, TERA has the potential to revolutionise the world of technical support.

Fast Solution Generation

Provides instant and accurate solutions to support requests from users.
Minimises waiting times and increases productivity.

Flexible Solution Paths

It provides flexibility to the user by offering more than one solution to a single problem.
It offers different solution alternatives according to users' preferences and needs.

Smart Categorisation

Automatically categorises incoming support requests.
It prioritises the most urgent problems by classifying the requests in order of priority.

Step-by-Step Guidance

Helps users solve problems by guiding them through specific steps.
It offers clear and understandable guidance even for complex problems.

Innovative Perspective

Thanks to its continuous learning ability, it acquires new knowledge and puts them into practice.
It always provides users with more effective and up-to-date solutions.